Both NISSAN and your NISSAN dealer are dedicated to serving all your motoring needs. Complete satisfaction with your vehicle and your NISSAN dealer are our primary concern. Your NISSAN dealer is always available to assist you with your automobile service requirements. If, however, a problem arises that you feel has not been handled satisfactorily through normal channels, may we suggest you take the following steps: STEP 1. (AT THE DEALERSHIP) Request a review of your concerns with the appropriate Department Manager. We suggest it is best to request an appointment for this review, so that your concerns receive full attention. In some cases, it is helpful to send the Department Manager, the General Manager, or the Dealer Principal Owner a letter outlining your concerns and requesting a reply. The Department Manager, the General Manager or Dealer Principal Owner is able to involve a representative of NISSAN if he/she feels it is necessary