For Renault Trucks, simplicity is synonymous with innovation, a cornerstone of the company’s strategic mission. As a subsidiary of AB Volvo – one of Europe’s most respected automotive brands – Renault Trucks’ stated goal is to “simplify driving, transportation operations, and the work of its customers.” The pursuit of simplicity not only drives the company’s external objectives, but the internal ones as well. To support this mandate, Renault Trucks began looking for ways to streamline its documentation process. Company leadership set out four key business requirements to guide the initiative: • Reduce documentation cycle time • Improve control and transparency of the document production process • Expedite multilingual publishing • Integrate internal data systems with dealer service procedures To reach these goals, Renault Trucks turned to 4DConcept, a systems integrator specializing in the development, implementation, and optimization of enterprise content management (ECM) systems. After reviewing Renault Trucks’ processes, 4DConcept developed ISMR (Integration System Methods and Repairs), an end-to-end documentation production solution based on XML technology. With XMetaL ® and ISMR, authors now create and update documentation for all of Renault Trucks’ vehicles in multiple languages faster and easier than ever before.

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